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Thread: Non Communicating

  1. #1
    Junior Member
    Join Date
    Dec 2014
    Posts
    8

    Non Communicating

    A job installed 4 or 5 months ago has all of a sudden got a device that is not communicating is this common?

  2. #2
    Junior Member
    Join Date
    Dec 2014
    Posts
    8
    I am asking this question because I am wondering if there is a percentage of devices I might expect to fail and also if Lutron would replace these devices?

  3. #3
    Senior Member
    Join Date
    Jun 2013
    Posts
    610
    Lutron's failure rate is less than 0.5%. You should not expect failures. That being said, things do happen. What dimmer is not responding? Lutron will honor a warranty on the defective part, you just need to get a replacement from the distributor.
    Residential Lighting and Shading Specialist for CED Escondido

    mbalay@cedescondido.com

  4. #4
    Junior Member
    Join Date
    Dec 2014
    Posts
    8
    Thank you for the quick response, I just spoke with my distributor and they will replace the device with a new one, the dimmer was an RRD-6D-WH I am also pleased to hear of such a low percentage failure rate.... again thank you.

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