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Thread: Unable to sign in after April 23 update to app

  1. #1

    Unable to sign in after April 23 update to app

    I can no longer sign into my SMB account since April 23 update. It appears to work but I get a fleeting glance of a screen authorization in green and then kicks back to the blank sign in page. The authorization screen flashes by way too quickly for me to see it all or even screen capture it.
    The lights still function thru my integration to Roomie Remote. Have tried powering SMB pro on/off to no avail
    Anyone else encounter this?

  2. #2
    I'm having the same issue, have tried resetting router and smartbridge to no avail. Any help appreciated.

  3. #3
    Junior Member
    Join Date
    May 2015
    Posts
    2
    I am also have the same login issues. Very frustrating! I have tried deleting the app and re-downloading, changing ports on the router, changing cat-5 cables, reseting the router, all have had no success in fixing the login issue. Please help!!

  4. #4
    Senior Member
    Join Date
    May 2015
    Posts
    119
    The Lutron Caseta 2.0 app for iOS worked fine. But today it updated to 2.1 and I can no longer log into my Smart Bridge Pro either. The update clobbered it. Confirmed by Lutron, even though the official answer is "the servers are currently being updated"

  5. #5
    Junior Member
    Join Date
    Apr 2015
    Posts
    12
    Same thing here except mine didn't start acting up until tonight. Can communicate with bridge during local setup but then get can't connect to your smart bridge

  6. #6
    Same problem for me. Cant connect to the SmartBridge since this afternoon :(

  7. #7
    Junior Member
    Join Date
    May 2015
    Posts
    3
    Looking like a super common problem today, super frustrating hope they get something sorted out quickly post in troubleshooting section as well

  8. #8
    Junior Member
    Join Date
    May 2015
    Posts
    2
    Just spoke with customer support at Lutron-- they're doing emergency maintenance on their server and this is known to be a widespread problem. They gave me a case # and suggested I call back if the problem wasn't resolved within the next 24 hours or so.

  9. #9
    Senior Member
    Join Date
    May 2015
    Posts
    119
    Quote Originally Posted by hgmobile View Post
    I can no longer sign into my SMB account since April 23 update...
    V2.1 was released on Apr. 23. Definitely looks like it is tied in to this v2.1 update. Mine worked fine with v2.0, and broke after it updated to v2.1 last night.

  10. #10
    Mine is finally back in business :) The app is working again and connection with the SmartBridge has been restored!!

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