Not sure if anyone else is having this issue but we are integrating the 2 systems and found that something has changed. We are finding that with RA firmware 8.1 and 8.2 that a keypad "press" is no longer being accepted as a valid command. ie: (Keypad ID 17, button 1) #DEVICE,17,1,3 The command that needs to be sent is the "release", #DEVICE,17,1,4 While integrating with Total control is how we figured this out. There is no way to change what total control commands are being sent as they are just a user name and log in.