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Fatal Exceptions
If you are working on a project file and it suddently shows a window saying there is a fatal exception and the program will close, we recommend following these steps to ensure Lutron can help determine the cause of the issue and possible solutions:
- Click on the "Details..." button of that window.
- Copy the error log or save it onto a text file
- Gather a support file of the project by clicking on "Help->Support->Create Support File"
- Send both files to hwsupport@lutron.com with a description of how to reproduce the issue
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