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Thread: Can not edit button prorgamming via Home+

  1. #1

    Can not edit button prorgamming via Home+

    We have an old project that using Homeworks Illumination system, ​we have problem on the project. The system can not edit the button programming via Home+, usually we can just click the "pencil" or "edit" icon on the apps to edit the program, but in this project the icon is not shown. we have activated the scene saver in the program but still not solved the problem.



    FYI, we are using HWI v.1.65 and Home+ v.8.2.0

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    513
    Thank you for the post. In order to best be able to investigate, could you please attached the latest copy of your Illumination file as well as sending us a support file from the mobile device that has had the issue with the app? In order to provide us a support file from the app, please go to the system page and click on the 'i' and choose the option to "send feedback". On the email created, please ensure you add hwsupport@lutron.com and reference to this forum post when sending it in.

  3. #3
    Hi Armando B.

    we are already send the email from the app, do i have to also create and send support file from the Homeworks Illumination software ?

    thanks for your help.

  4. #4
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    513
    Thank you for the app logs, the latest project file from Illuminations would work so we could try to reproduce the issue.

  5. #5
    ok, i'm sending the latest project file and also the support file from Illuminations.

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