Trouble activating seeTouch 10 button (RR-T10RL) in version 8.0

[Corey]

I recently upgraded to version 8.0 of the software as well as the firmware version. The firmware update took a couple of tries.

Now trying to add a seeTouch by adding the serial number on the back but it won't activate. Going through the "push the button" isn't working either. The rest of the devices on the system are flashing when I try to add it. I have the device plugged in and the LEDs do light when pressed. This device was previously installed on another system if that makes a difference.

Anyone have ideas on things to try?

Thanks
Corey

[trx250r87]

Returning Keypads to Factory Settings

Note:
Returning a keypad to its Factory Settings will remove it from the system and

erase all programming.

Step 1:
Triple tap and hold either the top or bottom button on the keypad. DO NOT

release the button after the third tap.

Step 2:
Keep the button pressed on the third tap until the LED next to the top button

turns on solid (approximately 3 seconds).

Step 3:
Immediately release the button and triple tap it again. The LED next to the top

button will flash quickly. When the LED stops flashing, the control has been

returned to Factory Settings.

I recently upgraded to version 8.0 of the software as well as the firmware version. The firmware update took a couple of tries.

Now trying to add a seeTouch by adding the serial number on the back but it won't activate. Going through the "push the button" isn't working either. The rest of the devices on the system are flashing when I try to add it. I have the device plugged in and the LEDs do light when pressed. This device was previously installed on another system if that makes a difference.

Anyone have ideas on things to try?

Thanks
Corey

[Corey]

Thanks for the assist. Will give that a try.