I am at a clients home trying to fix programming issues left behind by another installer who will not return for service. Unfortunately I have been unsuccessful extracting the file I have inclusive software versions 7.1, 7.5 and 8.1 and neither work. It fiinds the repeater but returns the error "unable to communicate with the selected repeater". I have tried extracting multiple ways - over wifi, connected via ethernet to the router and statically assigning an IP address to my laptop and hardwiring my laptop directly to the repeater. I have been able to extract the XML file and I know that the repeater is running firmware version 6.3.
If I am unable to extract the file, what does this mean in terms of programming? Do I have to factory reset the repeater and all dimmers and start from scratch? If so, does that mean that I have to remove all dimmer, switches etc. to figure out what was installed? I sure hope not! Many thanks for your help.