Hi- I don't think there is a problem with the lutron system, I believe the problem is either the client or their iphone.
The QS system was recently updated to 8.0 beta, all wallbox, no panels.
The client reports that they cannot connect remotely with the LHC+ app. This is a weekend house so right now all troubleshooting is for remote access.
I am able to use my iOS device to connect to their system when my iphone is on the VPN I set up for remote access - my phone is running the newest LHC+ app but NOT the newest iOS (I'm still on 7.1.2)
Best practises would be to have the client update their phone and app to newest, but they are resistant.
Does anyone have advice for troubleshooting iOS remote access in this situation?