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Thread: Upgradation of processor failure

  1. #1
    Junior Member
    Join Date
    Dec 2014
    Posts
    14

    Exclamation Upgradation of processor failure

    I upgraded so many processors of various clients.
    But for the first time a bug happens in the process of up-gradation.
    I atttached the .jpg file.
    Attached Thumbnails Attached Thumbnails ERROR.jpg  

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    513
    We would recommend temporarily disabling your windows firewall and computer antivirus while attempting the processor upgrade process, as they sometimes may slow or stop the process. If it works in that manner, you can then restore the antivirus and firewall after they complete.

    If this does not work, we would recommend temporarily isolating the processor from the network and any third party systems/devices. Connect then directly via Ethernet cable from the computer to the processor. Please ensure the computer and processor are in the same network. Firmware upgrade the processor in this way, then after it is done, you can restore your previous connections.

    For further assistance, please go to "help->support->create support file" and send the support file to hwsupport@lutron.com while referencing this forum post.

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