Results 1 to 5 of 5

Thread: How Do I Report a Bug In the Latest Version of the iPhone App ?

  1. #1
    Junior Member
    Join Date
    Dec 2014
    Posts
    14

    How Do I Report a Bug In the Latest Version of the iPhone App ?

    How Do I Report a Bug In the Latest Version of the iPhone App ?

    There is an e-mail link within the app itself, however I do not e-mail from my iPhone and I cannot find an e-mail address to send from my Macintosh.

  2. #2
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    513
    If you create an email account, you can email us at iosapps@lutron.com to provide feedback and information about the Lutron Home Control+ application. You can also list issues you find on the forum or by calling our technical support team at 1-800-523-9466. In order to provide the iOS app logs without an email on your phone, please follow the steps below to gather them manually:

    •Connect your device to your computer and open iTunes.
    •Click on your device under Devices on the left side of the screen in iTunes.
    •Click on Apps at the top center of the screen in iTunes.
    •In the File Sharing section of the screen at the bottom, click on Lutron Home+.
    •Save any files that are in the format such as 03-22-2011_09_24_20.txt.

    These are the LHC logs that can be used to help troubleshoot the bugs you find.

  3. #3
    Junior Member
    Join Date
    Dec 2014
    Posts
    14
    I'm confused.

    Why can't I simply e-mail iosapps@lutron.com with a description of the issue. In this case, iOS app logs are unnecessary.

  4. #4
    Authorized Lutron Contributor
    Join Date
    May 2013
    Posts
    513
    Sorry for any confusion, that would be perfectly fine as well.

  5. #5
    Senior Member
    Join Date
    Sep 2013
    Posts
    340

    So what's the bug?

    Quote Originally Posted by KNRWSX View Post
    How Do I Report a Bug In the Latest Version of the iPhone App ?

    There is an e-mail link within the app itself, however I do not e-mail from my iPhone and I cannot find an e-mail address to send from my Macintosh.
    I'm curious to know what the bug is -
    tell me how to recreate it and I'll send it in from my phone if I can.

    I've just downloaded the new app and selected 'page view' instead of 'list view' - with some regret. My primary iOS device is an iPhone 5, and I liked list view for zones. Overall the iOS app is great, but why is page view going to be the only option spring 2015? Was the goal to make the sliders easier to grab?

Similar Threads

  1. Home+ App for iPhone not showing Dynamic Keypads
    By conrad4402 in forum Troubleshooting - HWQS
    Replies: 3
    Last Post: 09-08-2016, 09:54 PM
  2. Issues with latest firmware/8.0 and app version
    By totalcontrol in forum General Discussion - RA2
    Replies: 14
    Last Post: 02-02-2015, 04:37 PM
  3. IPad /iPhone app HC+ / dimmer levels
    By Scottydont in forum General Discussion - RA2
    Replies: 0
    Last Post: 11-22-2014, 06:45 PM
  4. Old iPhone app stops working after processor replacement
    By DHKaplan in forum Troubleshooting - Legacy HW
    Replies: 2
    Last Post: 07-10-2014, 10:44 PM
  5. 6NE on latest software?
    By whdigital in forum Troubleshooting - RA2
    Replies: 7
    Last Post: 01-29-2014, 03:26 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •