Lost project and main repeater issues
Hi all,
I just moved into a new house with an existing RadioRA2 system. I wanted to add in a Connect Bridge, so using Essentials I went to extract the project from the main repeater, and while the software can find the repeater there is no project file found on the repeater. Reading previous forum posts it sounded like the firmware on the repeater needed to match your Essentials software, so I upgraded the firmware using Essentials to 12.0.0 successfully. However, now I have several issues:
1. My wall keypads still function, but not well. They turn on the lights they are supposed to, but then you need to hit them twice in short succession to turn the lights off. The keypad lights also do not stay lit.
2. My Home+ phone app no longer finds the system
3. I still can not extract a project file
There are no lights on on the main repeater, which from the FAQ looks like the repeater needs to be added in to the system, but I am hesitant to push anything via the software until I get a backup copy of the project. I am hoping that because the keypads still "know" what they are supposed to do, the system setup information is still somewhere and I don't need to do a total new build? I am REALLY hoping to avoid a rebuild, because the installers put many of the switches behind a wall (the only usable place to turn these switches on off is the keypad), so I would have to cut drywall and hire contractors. I tried contacting the previous installers to no avail for a system file, would Lutron have a copy of my project file in their servers?
Any advice greatly appreciated. Thank you!