11.0 Inclusive Upgrade - Will Not Communicate With Repeater
Hello,
Has anyone had problems with this upgrade to 11.0? I have been working with 10 projects or so with my Lenovo X1 Carbon laptop running Win 7 for years now. I just installed Ver 11.0, keeping my older versions available. I opened one of my project files and upgraded it to 11.0 then tried "Find Main Repeater" and it did, I tried to transfer to the repeater and it failed. I called tech and was directed to go to Advanced Settings in find main repeater screen and change it to Multicast. At this point it would not find main repeater anymore. Now I go back to the ver 10.2 and open the file and it finds the main repeater, try to transfer to it and it fails. I have not been able to connect with any of my main repeaters since. I sent the 11.0 file into tech and they said they were able to connect to the repeater with the file I exported. They said it was my computer that is the problem. I run Symantec Endpoint protection and it gets disabled before attempting any connection. I turn off Windows Firewall in Advanced Security for domain profile, private profile and public profile. I have connected directly to a main repeater and it still won't connect, wired into the network and NG. I updated my Windows with all available updates and drivers, updated Bios and all Lenovo updates after this issue started and no change. Does anyone know what could be causing this. I need to install the devices at a project but I cannot transfer to any main repeaters anymore. I can still transfer to HAI OmniPro II, Vantage Infusion controllers, RTI control processors but cannot transfer to Lutron main repeaters.
Thanks,
Frank
Huge Sign of Relief that I am back up and running.
Finally after pulling some hair out & definite temper tantrums plus giving up for a few days (if I am honest - more like a week) - I got this process to work on my programming computer.
Restart your computer <<Only do this with nothing else running>>
Turn off your firewall
Direct connect the main to your laptop
In the design tab - click find main repeater
You will need to update your IP
I used enabled DHCP
Click save (be patient some took 5-6 tries before saving).
Click close
Go & do a transfer
And firmware should update with out issue.
Once I did this - the file that I was working on (which said the Main firmware was 10.6 but the transfer was always unsuccessful) - said the firmware was 9.2 and did the update. Super odd. Not sure what happened or if I put the main into safe mode accidentally. But this happened on 10 of 12 repeaters I tried to update. I will go back and do them all direct connect now to get them to 11.0. And hope this is resolved going forward.
As a side note - I had to restart my computer each time I went to update another repeater. The software would absolutely not find another main after I did 1 successful firmware update. Might work just restarting the software but my patience was shot at that point.
I've been doing RA2 since 2011 and never had this issue before. Glad I didn't start on this version or I would have totally given up. Hope this helps!
And Huge Sign of Relief that I am back up and running.
Cross your fingers on the dual repeater system update I have to do this week!