Regarding VPN

I am wondering if someone can help on trying to download to a QS processor via a VPN. As far as I can tell the VPN is setup correctly as if I type the processor IP address into a web browser I get the login page but when trying to connect via the Lutron software the processor status shows as 'not responding'. I have disabled all firewalls etc but still no luck.

I've had mixed results, but you need to change the System Communication to a specific processor's IP address, and actually save that file. Also need to make sure you're routing all traffic via the VPN.