Update Main Repeater Fails

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05-13-2020, 09:01 PM
peterwoj

Update Main Repeater Fails

Hi everyone,I have been attempting to update my main repeater from version 11.6.0 to 12.7.0 without any luck. The process starts quickly moves the progress bar to 13% and then hangs until failure occurs. RadioRA2 Essentials sees both the repeater and connect bridge under both version 11.6.0 and 12.7.0. I can update the system using the 11.6.0 software without problems. As soon as I attempt to update the Repeater the problem persists in not being able to get passed 13%.Once this get's stuck the repeater LEDs (M,1,2,3,4) all blink green until it is power cycled.Any help is greatly appreciated.-Peter
05-13-2020, 09:08 PM
peterwoj

oh my gosh, clicking away from the window with a reply wipes the entire contents of the reply....
05-13-2020, 09:12 PM
peterwoj

notes on my environment:1. fresh install of Windows 10 Pro2. No anti-virus software installed or running3. Windows firewall is disabled4. Local network is very isolated on traffic5. Multicast is enabled and does work
05-13-2020, 09:26 PM
rkirby43

Quote:

Originally Posted by peterwoj

notes on my environment:1. fresh install of Windows 10 Pro2. No anti-virus software installed or running3. Windows firewall is disabled4. Local network is very isolated on traffic5. Multicast is enabled and does work

Had this happen today - After contacting tech support. Had to connect network cable from my laptop to the Main repeater, set my laptop to static IP address to be able to do the firmware upgrade. Worked like a champ and was able to use wireless connections afterwards to activate devices. Good luck
05-13-2020, 09:43 PM
peterwoj

OK, will give that a try though was hoping that I wouldn't have to do that but will give it a go. Thank you for the quick response.
05-13-2020, 10:25 PM
peterwoj

That did, it's now on the latest software and I managed to find an ethernet adapter for my laptop to get done even :). Thank you for the quick reply in helping to resolve my problem.
05-13-2020, 10:42 PM
Imshea

Quote:

Originally Posted by rkirby43

Had this happen today - After contacting tech support. Had to connect network cable from my laptop to the Main repeater, set my laptop to static IP address to be able to do the firmware upgrade. Worked like a champ and was able to use wireless connections afterwards to activate devices. Good luck

You are lucky that you did not have a 2 Repeater system.
05-14-2020, 01:36 AM
peterwoj

I'd imagine that after updating the firmware, you would just reprogram the system again. One additional step would be that you'd have 2 of them to upgrade instead of 1.
05-14-2020, 12:40 PM
MisterC

If this happens for anyone else, you can try (temporarily) disabling any IGMP features on any router(s) between your RA2 repeater and your programming station. I have to disable IGMP Snooping, and once that's disabled, the update will pass that dreaded 13% mark and complete. Once the update gets stuck at 13%, you've have to power cycle the repeater to retry the process.
07-20-2020, 11:41 PM
BlippyCheese

@MisterC - your advice about IGMP is excellent. I was working in a home with a pretty complex Unifi setup and was able to get past the 13% mark after temporarily turning off IGMP for the LAN network.
08-18-2020, 06:14 AM
HWIRE

Tried all the advice, still not working
- Brand new main repeater, fresh out the box
- I disabled firewall and antivirus (win 10)
- Directly connected main repeater to laptop (straight Ethernet cable to a Surface)-Laptop is on a static ip
- Did a find repeater in the software successfully, it's setup for a static IP as well (I can ping the repeater from the laptop)
- I do o a firmware update, it sticks at 19% and says it can't update
- All lights on main repeater are off
What am I missing here? What else can I try? Thanks,HW
08-20-2020, 04:06 AM
HWIRE

For the next person: I called tech support and the solution above and beyond the before mentioned steps was to put the repeater in 'boot mode.' Once that was done, firmware could be updated.
09-26-2020, 07:40 PM
Stanton LeFort

@HWIRE ... how did you you put it in boot mode?
01-03-2021, 10:49 PM
BostonAutomations

I, too, have dealt with the 19% error. According to Lutron, any software update error under 20% is related to networking/firewall.After dealing with the software update failure at 19% for way too long, I can confirm that placing the main repeater in boot mode will bypass the error.To Place in Boot Mode:Step 1: Unplug the receiverStep 2: Hold down the TEST and ADD buttonsStep 3: Plug in the receiver while continuing to hold down the buttonsStep 4: Wait until the five lights (M, 1, 2, 3, 4) blink about twenty times and turn off briefly (they will continue to blink) then let go of TEST and ADDStep 5: Proceed with activation or the software update
10-21-2021, 07:38 PM
Paradox

@MisterC That did the trick. Thank you. Turned IGMP off while an upgrade was stalling, and it just zipped past that point
09-18-2023, 03:38 PM
zerocylinders

Quote:

Originally Posted by BlippyCheese

@MisterC - your advice about IGMP is excellent. I was working in a home with a pretty complex Unifi setup and was able to get past the 13% mark after temporarily turning off IGMP for the LAN network.

Same. Amazing, just turning off IGMP snooping fixed it - even with update stuck for 5 minutes, as soon as I turned it off the update proceeded without error. Lutron tech might want to take note since this is an easier solution versus hard wire to box.