Caseta Pico remotes only work in App

Recently installed Caseta dimmers for a customer with pico remotes. Originally the remotes were paired to dimmers and working but later added Pro Hub. Customer added all the devices to hub with the app and now the physical buttons on the remotes don't work but you can turn on/off and dim the lights using pico remote on the app.

Quote:

---

Originally Posted by Yeti_Electric

Recently installed Caseta dimmers for a customer with pico remotes. Originally the remotes were paired to dimmers and working but later added Pro Hub. Customer added all the devices to hub with the app and now the physical buttons on the remotes don't work but you can turn on/off and dim the lights using pico remote on the app.

---

You will need to un-pair the Pico and dimmer outside of the Caseta hub. The physical Pico is looking for the dimmer which doesn't exist now because it is part of the Caseta hub.