H48 card triangle symbol

Hi, i have a Homeworks QS system installed, programed and working, suddenly the dimmers and switches attached to a H48 card not work. When i open the project in the lutron homeworks software and go to link assigment appears in the port 1 of processor 1 (the link of H48 card) a yellow triangle with ! symbol inside. This symbol says that we need a valid software license to transfer Q96 information in this link and have to buy a valid key.
What can i do for solve this issue???????

Have you purchased a liscense yet to use H48 on a qs processor ? You need a liscense key to activate a link on the qs processor has that been done yet

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Originally Posted by Luisdo

Hi, i have a Homeworks QS system installed, programed and working, suddenly the dimmers and switches attached to a H48 card not work. When i open the project in the lutron homeworks software and go to link assigment appears in the port 1 of processor 1 (the link of H48 card) a yellow triangle with ! symbol inside. This symbol says that we need a valid software license to transfer Q96 information in this link and have to buy a valid key.
What can i do for solve this issue???????

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Dear Luisdo,

Thank you for the inquiry.

In the 9.X versions of the HWQS software you will see the yellow triangle because the link is now H48/Q96. If you click on the message it will tell you "You need a valid software license to transfer Q96 information on this link." This means you only need a software license if you are using a Q96. If you are not using a Q96 then you do not need a software license to communicate to the H48 devices.