Pico no longer controls my Caseta Dimmers

We have received this question before and thought it was good to share:

When I add my Caseta dimmer to the Smart Bridge why does the Pico Remote no longer control my dimmer?

Currently, when a Caseta Dimmer or Switch, PD-6WCL / PD-3PCL / PD-5WS-DV, is added to a Smart Bridge the Pico Remote will no longer control the device.

To regain functionality of the Pico you must add the Pico into the Lutron App for Caseta Wireless. Once added into the Lutron App you can program the Pico to control your Caseta device again.

I connected the pico remote to the staples app. It still wont control the dimmer. Is there anything else I need to do to pair it back to my dimmer?

Quote:

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Originally Posted by alupot

I connected the pico remote to the staples app. It still wont control the dimmer. Is there anything else I need to do to pair it back to my dimmer?

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Alupot,

In the Staples Connect app you will need to program the buttons of the Pico to control the dimmers. If you add the Pico and do not program the buttons it will not control the dimmers.

If you need further help programming please contact Staples at 1-800-380-1518 as they will be able to better assist you with their app.

My dimmer, Pico, and app were all working together nicely, then my Pico remote just stopped working one day. I had to delete it from the Lutron app and then add it back in to get it to control the dimmer again.