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Hi - I have several Caseta dimmer switches throughout my house with no problems. I have 2 switches in 1 location, one of which paired fine. For the one that's not working, I press the off until the lights start to blink, but then nothing happens. Usually the app with continue with the setup but for this switch it does not, just hangs. I reset the switch to factory defaults, but still nothing. Any advice is much appreciated! Thanks. Marqy
The first step is to confirm the switch is working (i.e. controlling the lights). If your dimmer/switch has a neutral it must be connected.
I have seen installations where one device in the box will activate and the one beside it will not. You can try moving the bridge around. Sometimes a foot makes a difference.
Marqy,Typically this happens when the dimmer/switch is at the edge or outside of the range of the bridge.I agree with randyc. try moving the bridge a couple feet closer to it.