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I don't see the problem with giving a set of usernames and passwords. we've always done it that way anyway. You be better off using the Connect Bridge anyway, its much better. We use QS regularly and its by far the best system for integration. All programmable systems have issues, you just have to work around them...
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Is you iPad able to surf or connect to other network devices when the app doesn't work? I've notice the iPads and iPhones lock up on the wi-fi occasionally and I have to disable and reactivate the wi-fi connection or switch to a 2.4 band and back to the 5.0 band for it to re-associate with the access point. Technically I think it stays associated but stops relaying packets.
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Lutron had an app before HC+. It had some issues. I have not experienced any issues with HC+.
I also use static IP address and individual user logins. It only takes 5 minutes to set up 10 (plus upload) and you don't have the potential of one user booting another.
Attachment 699
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The Lutron apps on my iPhone and iPad have stopped working. The message says the apps need to be updated in order to work with IOS 11. How do I get updated apps?