There are various scenarios here with the first being the easy scenario that everything has been backed up to the cloud, the homeowner has access to...
Are you able to test the fixture with incandescent bulbs? Also, do you have the make and model of the fan for reference? Certain fans have electronic...
The backlighting on the keypads can be changed in the edit device menu on the Design tab, however the indicator lights on any dimmer or Keypad cannot...
